FAQs

SHIPPING TIMES
- 99% of orders will be sent within a handling period of 3 to 5 business days
- We work with many different shipping providers to make sure your package reaches you. 
- Free Standard Shipping is between 9-40 Business Days
- For the USA, the usual delivery time is 1-4 weeks
- For the UK, Australia, New Zealand , Most European and Asian Countries the usual delivery time is 9-40 Business Days
- These shipping times are a max guide. Orders often arrive faster than expected.
*If FREE SHIPPING is offered, then this will be classed as Standard Shipping. 
*Shipping times can vary on the time of year and also how busy our warehouse is. Please refer to our Terms of service for times of year there could be delays

    WILL I BE CHARGED WITH CUSTOM TAXES?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Although this is vary rare.

Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office. 

Australian Buyers may need to pay GST on products. GST will not be shown on prices on store. They will be added at checkout.


HOW DO I TRACK MY ORDER?

We will email your tracking information as soon as your order has shipped. Usually we receive the tracking number one day after we have shipped your order. Hence you can expect to receive your Track&Trace code within 24 hours. Either way we will email your Order Tracking Code to you. Please check your inbox and Spam mail for this Tracking Code

You can Track Your Order from our TRACK MY ORDER tab located on our menu. This will redirect you to an international shipping site that once you enter your tracking code will tell you the status of your order. Please don't worry if this doesn't update and says in transit. It will update once the order is in your country. Please refer to our shipping times before asking for an update on your order

WHY IS MY ORDER STATUS NOT UPDATING

At times, the courier takes time to update their Shipping Portal but rest assured that if you have received a tracking #, the item has shipped out. Normally, courier will update the shipping portal at that time it arrives to its next destination.

WHAT IS YOUR REFUND POLICY?

Please refer to our Terms Of Service at the bottom of our homepage for full information. 

-Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

-We only replace or refund items if they are defective or damaged. If you need to exchange it for the same item, send us an email at viral.diy.tips@gmail.com

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

- All returns must be in a new and unused condition. 

-We do not refund for wrong sized or weighted items chosen by you. It is up to you to make sure the measurements are correct. We also do not refund for products with no adapter included. All products needing adapter or sold separate is in the description of the product.